Sales Policy

Deban Sales Policy

Terms of Sale

Payment must be made before order may be released for shipping. Deban accepts payment with credit card up to $1000; orders above this amount must be paid via check or ACH.

Any payment exceptions, such as net 30 terms or credit card orders above $1000, may be negotiated during quotation, before the order has been placed. However, Deban reserves the right to refuse to apply any exceptions.

Return Goods Policy

Goods may be returned to Deban with prior authorization. Credit will be issued at 90% of the original order price. Products being returned must be in "new" condition, fully functional, and not considered outdated. The original order and/or invoice number must be supplied with the return. Please contact customer service at (937) 433-1600 for return authorization and instructions.

Please note: Certain products have return policies which have been negotiated prior to order placement and are not subject to standard Deban return procedures.

Order Changes and Cancellations

Cancellations after order entry of build-to-order or build-to-specification products require either a 20% or $50 cancellation charge, whichever is greater.
Any order for which material or labor has been expended requires a cancellation charge equal to the percentage of completion or $50, whichever is greater.
Any customer change that adds to the manufacture of products will be charged at normal overhead and profit.

Limited Warranty

Deban warrants its products against defects in materials and workmanship when the products are used according to their rating and specifications. Deban's maximum liability is limited to repair and replacement (at Deban's option) of defective products. The warranty period for all Deban products is 1 year from shipment date.

Warranty repairs and replacements will be handled as expeditiously as possible. For instructions and turnaround time, please contact customer service at (937) 433-1600.

Expedited Services Policy

Expected delivery for manufactured-to-order products is typically 4-6 weeks. When expedited delivery is necessary, we offer two options:

Two-week delivery assuming material availability for all pre-engineered products. Additional charges for this option are 25% of normal invoice price.
Best possible delivery will include force effort (overtime) to complete and ship the product in the shortest possible time. Additional charges for this option are negotiated at the time of ordering.

Due to occasional material shortages, expedited services will not always be available. To establish material availability before committing for delivery, please call customer service at (937) 433-1600.